Effective Date: 25th March 2025

PROTECH NEW TECHNICAL SERVICES CO. L.L.C. is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our website and services, you consent to the collection and use of your personal information in accordance with this policy.

1. Information We Collect

We collect personal information that you provide to us when you contact us, fill out forms, subscribe to our newsletter, or use our services. The information we may collect includes, but is not limited to:

• Personal identification information: Name, email address, phone number, etc.

• Billing and payment information: Credit card details, billing address, etc.

• Usage data: Information on how you interact with our website, services, and products.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, maintain, and improve our services.

• To process payments and deliver the services you requested.

• To communicate with you about updates, promotions, and other information relevant to your use of our services.

• To respond to customer service requests and support needs.

• To analyze and improve our website and user experience.

3. Data Protection and Security

We are committed to protecting your personal information. We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, or disclosure. However, no method of internet transmission or electronic storage is 100% secure, so we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with third-party service providers who assist in delivering our services, such as payment processors, email service providers, and others. These third parties are obligated to use your information solely for the purpose of assisting us and are bound by confidentiality agreements.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, analyze website traffic, and improve functionality. You can adjust your browser settings to refuse cookies, but this may affect the functionality of certain parts of our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights

You have the right to:

• Request access to your personal information.

• Request correction or deletion of your personal information.

• Opt-out of marketing communications at any time by following the unsubscribe instructions provided in our communications.

• Withdraw consent for the collection and processing of your data, where applicable.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting an updated version on our website with the new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

PROTECH NEW TECHNICAL SERVICES CO. L.L.C.
P.O Box #1988, Office 403, 4ᵗʰ Floor Mashreq Building, Souk Al Kabeer, AL Ghubaiba – Dubai, UAE
Phone: +971 55-262-8752
Email: info@protechnew.com

By using our website or services, you consent to this Privacy Policy and agree to its terms.